TURN Newsroom
Disconnected: Is This the Beginning of the End of Landline Services?
Source: KMUD News | By Lisa Music
Regina Costa, the Telecommunications Policy Director for TURN, stated, “Universal telephone service is really essential for society. Being the Carrier of Last Resort means that everybody that AT&T serve[s], is entitled to have a service that will work, that you can use to communicate with your family, your friends, your job, your kids’ school, and people in Humboldt County know this very well.” The petition submitted by AT&T would relieve them of a century-old obligation to the residents within their designated territories, leaving those within their service areas without guaranteed reliable communication access, leaving AT&T free to put profit over service, Costa said. “[T]hey could stop [service] within six months, and they could do things like picking and choosing …a part of town they think is more lucrative [to] put new facilities in and start offering their more advanced services in those areas. [T]hey could focus on the more affluent neighborhoods. They can even deny people service by running credit checks.”
Throughout California, telecom companies are obligated to provide Plain Old Telephone Service (POTS) to all areas, ensuring connectivity even in remote or underserved regions. The petition by AT&T seeks to remove their obligation to their designated COLR areas, allowing the telecom company to discontinue copper-line phone service in their service areas if other voice service options are available. However, advocacy groups like The Utility Reform Network (TURN), Rural County Representatives of California (RCRC), The Center for Accessible Technology (CforAT), and the Advocates Office at the California Public Utilities Commission (Cal Advocates), to name a few, are opposing the applications.
Rural Safety Tops Concerns as AT&T Seeks State's OK to Cut Off Landlines
Source: Bakersfield | By John Cox
The CPUC Office of Ratepayer Advocates did not respond to requests for comment. But Regina Costa, the telecommunications policy director at The Utility Reform Network, a San Francisco-based organization that advocates on consumers' behalf, expressed skepticism with AT&T's proposal. Costa noted the VoIP service that some customers would be expected to switch to comes with vulnerabilities that landlines don't, such as susceptibility to potential cyberattacks. Rural areas could be "profoundly impacted" by AT&T's proposal, she added.
Consumers' reliance on landline phone service in places such as rural and urban parts of Kern County is being weighed against AT&T Inc.'s drive to refocus on more modern technology in a case pending before the California Public Utilities Commission. The Dallas-based telecommunications giant is asking the CPUC for permission to stop offering landline service in census-designated places where at least half local residents have cellphone coverage or other alternatives.
AT&T Moves to Drop Rural Landlines
Source: Point Reyes Light | By Ben Stocking
“For over 100 years, the state, the C.P.U.C. and the federal government have promoted the idea that communities need reliable communication,” said Regina Costa of The Utility Reform Network, an Oakland-based consumer group. “AT&T is saying, ‘We don’t want to do that anymore, so goodbye, good luck and good riddance.’” Yet Ms. Costa said the upgraded broadband networks have yet to be installed in many rural regions—and they can’t be relied upon during power outages. “With your basic copper phone, it will work in a power outage, and you can guarantee it,” she said. The Utility Reform Network is one of several consumer groups that have urged the C.P.U.C. to reject AT&T’s application. Harriet Barlow, a Point Reyes Station resident who relies on a landline, hopes their challenge succeeds.
AT&T wants to stop providing traditional landline service in California, a move that could leave many customers in rural areas like West Marin with limited communications options—or perhaps none at all—during emergencies. AT&T’s request has outraged consumer advocates, who say that telephone companies should not be allowed to back out of their obligation to provide universal telecommunications service.
AT&T's Potential End of Landline Services Leave California Customers in Uncertainty
Source: KRCR | By Tyler Van Dyke
On Tuesday, we spoke with the Utility Reform Network (TURN) who is against the proposal to get their side of things and figure out more details on the proposal and the next steps. Telecommunications Policy Director Regina Costa explained to us the complicated process it will be.Costa explained that TURN believes that even if AT&T is denied they will then try to make it a law. "We think that their application they haven't been able to support it and we really think that their goal is to take this to the legislature to try and convince them to just put a bill through regardless of what the commission does, so you know this is kind of the preliminary round." Costa also said one of AT&T’s main arguments is that a lot of people don't use landlines these days, “One of their arguments is not as many people are using landlines but the other side of the coin is you’ve got over a million Californians using landlines,” Costa continued, “you have a situation where they have actively tried to drive people away from using landlines by not maintaining their network and then when people call in to complain it will take you a long time to fix it but if you want to switch over to this service you’ll get it right away, this is the game that they have been playing for a few years now, they’re obligated to maintain those lines and they haven’t done it.”
AT&T sent customers a letter informing them that they may no longer provide landline services in certain service areas throughout California. The letter states AT&T submitted an application to the California Public Utilities Commission (CPUC) that, if approved, would remove AT&T’s obligation under California law to provide traditional landline phone service in a large portion of our service territory in California. This leaves customers in rural areas, with spotty service as it is, concerned.
PG&E Asks for Another Rate Hike Due to Climate Change
Source: KTVU | By Tom Vacar
Consumer group, The Utility Reform Network is hotly opposed. "It's gonna be between $12 and $20 additional each month. That's on top of the $33 that's coming January 1," said The Utility Reform Network’s Executive Director Mark Toney. Here's the kicker. "They want them to start collecting in March, even before the CPUC [California Public Utilities Commission] has held a proceeding and decided whether PG&E should get paid back by rate payers; two billion dollars for overspending," said Toney. One more kicker. "Oh, PG&E has several requests for at least another $3 billion," said Toney.
Climate change has aggravated inflation, but nowhere more than with Pacific Gas & Electric, the first major utility to deal with far more effects of extreme weather related to fire and floods. PG&E wants more money on top of the average $33 a month rate increase coming on New Year's Day.
Decision on PG&E 32% Rate Increase Coming. Reform Advocate Says Hike Should Be Lower.
Source: GV Wire | By Nancy Price
“We’re worried that they’re going to get their undergrounding proposal approved. That’s why we’ve launched a social media campaign called, faster, cheaper. We’ve been doing a lot of our own messaging campaigns to try to get the word out,” he said.
This month’s run of triple-digit temperatures — seven so far, with at least a week’s worth on the way — will have many Fresnans opening their utility bills this summer with trepidation.
And, a proposed 32% rate hike for Pacific Gas and Electric that the California Public Utilities Commission is pondering would make those big bills even bigger in the future.
California’s Legislature Made Prison Phone Calls Free—Utility Regulators Can Handle the Rest
Source: The American Prospect | By Kalena Thomhave
“As one technology is replaced by another one, we have to make sure that we are [forward-thinking] in ensuring that everyone has access to these technologies,” says Constance Slider Pierre, organizing director at The Utility Reform Network (TURN) in California. That’s part of what TURN is now advocating for at the CPUC—not just regulation of phone calls, but all ways that prisoners communicate with their friends and families.
On the heels of groundbreaking federal prison phone call legislation, public utility commissions across the country can also regulate exploitative prison telecoms.
Phone calls and other communications can give prisoners the encouragement they need to go to their classes, put in their time, and ultimately get home. The research bears this out: Family support is associated with reduced recidivism and better adjustment to life post-release.